Store Policies and Guarantees                                                                        Home Page                     

About Us                

     At Lee Bell Designs, we have been on the cutting edge in the jewelry industry since our inception. Originally know for our elegant diamond creations, we now offer the highest-quality Moissanite jewels by Charles & Colvard, at outstanding prices. We also provide full-service jewelry manufacturing from start to finish. All of our moissanite jewels are checked for excellence in clarity, color and cut and hand set in our unique and exquisite settings to provide you with the best moissanite jewelry item available on earth. Our over a half of a century of expertise in the jewelry industry shows in the end result of your timeless creation. We use the same quality and care in all manufacturing and the setting of our moissanite jewelry that we use in our diamond jewelry creations. We are located in the Tampa Bay area of Florida and we do have a showroom for you to view some of our creations. Please call first at 888-442-5667 for an appointment as we are not generally open to the public. We do offer in house custom designs to your specifications

Company Policies

Unconditional Guarantee:  Every piece of jewelry purchased from Lee Bell is backed by our guarantee that includes free lifetime stone tightening and polishing along with unconditional replacement if due to faulty craftsmanship.

Warranty:  To ensure your selection is of the highest quality, all our jewelry goes through quality control points in the manufacturing process and is inspected again by our laboratory. All of our jewelry comes with a Charles & Colvard Certificate of Authenticity and Limited Lifetime Warranty and Appraisal for Insurance stating retail value or the item. Lee Bell Designs maintains a lifetime warranty on all of our settings against any manufacturing defect. If any damage should occur, we will gladly repair your jewelry item.

Shipping time:  Our extensive selection offers you more options than any other site on the Web. All our items are manufactured to your specifications which offers you a custom made item for a fraction of the cost that you would pay elsewhere. We manufacture all items after the order is placed. Most orders are shipped within 7-10 days.  Customers will be notified of any lengthy delays or problems as quickly as possible. Please let us know of any special occasion or coming event that you need your purchase for and we will do our very best to accommodate!

Phone: Our phone consultants are available Monday through Friday from 9-5 eastern time. Our toll free line in the US is 888-442-5667. We are happy to answer any of your questions!

International Purchasers: All International Payments must be by wire transfer and we do not ship until the transfer has cleared. International buyer pays all duties and customs fees upon delivery. Please check with your local customs office for information prior to purchase. We only ship with full insurance on the item. Please do not ask us to state a lower value to avoid import taxes. International shipping fees vary but normally run at least $50. Please e-mail for a quote before ordering. We do not ship to Indonesia, Africa, Hong Kong or any other high risk country.

Layaway: Layaway is available on all our items. Simply pay 1/4th of your purchase amount now, then pay out the remainder at your convenience over the next 4 months. We do not charge any interest fees. Should you cancel, there is a 25% restock fee (from the purchase amount) and it will be deducted from your refund. We are willing to extend the time frame for you if needed. Please let us know.

Lifetime Upgrade: We will upgrade most any of our purchased moissanite items for your lifetime. When you are ready for a larger one let us know. All documents should maintained by customer to qualify for the upgrade.  For more details about this option please email us. Items that are not returnable are not available for upgrades.

Restocking Fees: As of May 1, 2008 we are no longer able to offer a no restocking fee policy. Any item that is returned for a refund will incur a 10% restocking fee. Platinum restocking fee is 20%.

Returns:  We hope your Moissanite or jewelry purchase has exceeded your expectations. However, if you would prefer an exchange or full refund, you may return your item within 30 days of its shipment. This means that your item must be back to us within the 30 days. You must e-mail for a return authorization number within 10 days of receiving your item. Lee Bell offers an exchange at the full purchase price on any of our other items on our website. Please note the exceptions to returns below.

1. E-mail  for a Return Authorization Code    Email us at returns@FromTheSky.com. Write this code on the outside the outside of the box.

    

2. Place all the original packaging in the box, including the appraisal and the certificate.  (The certificate, box or any item or paperwork missing carries a $50 replacement fee.) For security reasons, do not write jewelry anywhere on the outside of the box. Items will only be accepted if they are returned with all of the original packaging materials and documentation and the original tag still affixed to the item. Any item that has the tag removed will absolutely not be eligible for a refund. Wrap the item securely, equal to the original shipping to avoid damage.

    

3. Insure your item back to us with full tracking. You may ship by any carrier that you prefer. Lee Bell will not be responsible for loss or damage of return shipments. Insure the item for the full purchase price for your protection.

Value:  We offer you outstanding value by bringing you a selection of the finest moissanites direct from the manufacturer to your doorstep. We bypass the intermediaries in the traditional distribution channels and pass on the savings to you. We will match any advertised price by our competitors.

Our customers find that FromTheSky prices are 30-70% lower than the average US retail prices.

Take advantage of our tradition of satisfaction. Read our customer testimonials.

Weights:  All gram weights are approximate when included in the descriptions. Lee Bell Designs cannot be held responsible for weight variances, lengths or widths plus or minus 10%. Moissanite carat weight is listed in diamond equivalents and in mm sizes and are not true Moissanite weight.

E-mail: E-mails are normally answered within hours, M-F from 9-5 eastern time. E-mails emails received after 5pm eastern time will be answered the following day. E-mail questions received on the weekends will normally be answered the same or next day but on occasion may not be answered until Monday as staff is not always available. Sorry for the inconvenience.

Privacy Policy:  The security and protection of our customers' personal information is our top priority and is especially important in our business of fine jewelry. We have a seasoned team of professionals overseeing our operations and have never had a problem with securing the privacy of our customer information.

Corrections or Errors: We reserve the right to correct any error, typographical or otherwise on the site and can not be held responsible or held to any pricing that resulted from such error or omission. FromTheSky and Lee Bell Designs, Inc. will not be liable, for (a) typographical errors, incorrect insertions or omissions published on this site or (b) any resulting losses because of this.
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Customer Service: 

At FromTheSky, it's our goal to offer you the education and guidance to make the best purchase decision. We welcome questions and feedback from customers, and if you're a member of the press trade or have a public relations opportunity, please contact us.

Our customer service associates and gemologists have the experience to help you make the right jewelry purchase.   cservice@FromTheSky.com Call 1(888) 442-5667 (9 a.m to 5 p.m. M-F) back to top   advertising, merchandising, or technology information. cservice@FromTheSky.com

For Phone Orders Call:  1-888-442-5667          International Orders Call: 727-863-3224               Fax: 727-863-6796